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Common Questions
What browsers are required for this website?
Below are the most commonly supported browsers:
- Google Chrome, version 88 or later
- Mozilla Firefox, version 84 or later
- Safari, version 14.0 or later
- Microsoft Edge, version 87 or later
How can I view Information for more than one plan?
If you have more than one Medicare plan, you can view information for each of your plans by selecting the plan name located under the text: “Select one of your plans to see corresponding details.” The information displayed will be specific to the plan selected.
How do I add my spouse to my online account?
Your online account only provides access to the plan benefits and coverage information for your individual Medicare plan. If you and your spouse both have a Medicare plan with us, you will need to create separate online accounts and will each have a unique username and password. You can give someone access to help manage your health plan by completing an Authorization Form.
What is UCard?
Your UnitedHealthcare UCard® is your member ID card and much more. It makes it easier to access your benefits and programs, so you can get the most out of your membership. Use your UCard when you check in at your provider or pharmacy – your UCard has the information they need.
Does my UCard replace my member ID?
Yes. UCard is your new member ID card. It includes all the plan information needed to check in at your provider or pharmacy. Your new UCard can be used when your plan coverage starts and throughout the plan year.
How do I use my UCard when visiting a provider or pharmacy?
Your UCard is your new member ID card. It includes all the plan information needed to check in at your provider or pharmacy. When you are asked to show your health insurance card, simply show your UCard.
Is my personal information and data secure using the UCard?
UnitedHealthcare takes your privacy and data security very seriously. The UCard does not contain any of your personal health information or personal financial information. If you have more questions about your private information, please call the toll-free number for members on your UCard.
Is UCard a credit or debit card?
No. UCard is not a credit or debit card. UCard has a scannable barcode that can be used to make purchases in stores. Like a gift card’s access code, the UCard does have a 4-digit Security Code on the back to help secure your purchases. However, you will not use the Security Code as a PIN like you would for a debit card. You will not need to create a PIN for your UCard and you will not need to enter a PIN to use it.
How do I replace my UCard?
If your UCard is lost, stolen, or simply not scanning in stores, you can order a replacement card on your member site. Please note, once a replacement card is ordered you will not be able to use your current card for purchases. However, you can continue to use your current UCard to visit a provider or fill a prescription. Your replacement card should arrive within 14 days. Be sure to activate once it arrives.
Tip: A digital copy of your replacement UCard will be available in the UCard Hub or on the UnitedHealthcare app within 24 hours of your request. You can use your digital UCard to spend your balance while you wait for your replacement card to arrive in the mail.
How do I find out if my drugs are covered?
Visit PHARMACIES & PRESCRIPTIONS and select “Drug Lookup” to find out if your drugs are covered, estimate drug costs and find ways to save money.
How do I find a provider?
Visit Find Care & Costs and select “Provider Search” to search for a doctor, medical specialist, hospital or lab near you.
Where can I find forms or other plan materials?
Visit Plan Documents and Resources to find documents, forms and other resources to help you get the most out of your plan.
How do I make a payment, set up automatic payments and view payment history?
Visit Premium Payments to view your payment history, make a one-time payment or set up automatic payments for your plan.
Where do I find information about Renew Rewards?
Visit the Health & Wellness section to learn more. You can also find lifestyle tips, learning activities, recipes, interactive health tools and more.
Where do I find information about plan changes for the upcoming year?
Visit the Annual Notice of Changes (ANOC) section of Plan Documents and Resources. You’ll find current plan year ANOC documents and upcoming plan year ANOC documents, if available, so you can review the changes to your plan’s costs and benefits.
How do I add or remove a Rider from my plan coverage?
Visit the optional services (Riders) section of Plan Benefits Summary to view your current Rider(s). Select the “Add Rider” or “Remove Rider” button to add or remove a Rider from your plan coverage.
How do I disenroll from my plan?
Visit the Disenrollment Information section of the Plan Documents and Resources page for further information on how to disenroll from your plan.